How many of you have been cheated when you shopped online?

Like for example, they gave you the wrong size, or the seller has gone missing after you’ve made the payment, or even worst, they tell you it is “brand new” but when you get it, you know by the looks of it, that the purse(for example) has been used and it even has the used perfume smell of the old user (eiuwww)!!!

Well, the purse incident, was true, I experienced it when I bought something online from a second hand seller. She clearly stated there it is “Brand New and Never worn”. I asked her again, if the purse is brand new, she said yes and i trusted her! I even asked her if there was any defects and is it worn out or old looking. She said, “it is never worn and super new”. I made a mistake by not asking her for more pictures and such to actually see the product nicely! So i paid her.

When it arrived at my house, I opened the package excitedly just to find a smelly purse which looked like it has been used for at least 6 months! It looks OLD and WORN! I angrily emailed her about this matter and she cool-ey said to me, “its not an old one. The color is that way. I told you that is a pearl white & not exactly white. I never wear it. I swear!”

She dares to swear to me some more! It is not after a few emails that she told me she bought it second hand!

How dare this lady! I asked her if i could refund, and she said no. I left it at there.

Ever since that incident, I was so skeptical of buying second hand items. I always wonder, if people are truly honest when they are saying “it is brand new and never worn before”. Of course, there would be more selling points, if it is brand new and the tags are still in tact. But sometimes, you can wear the clothes for a million times, and still keep the tags and put it back on when they want to sell..

It is people like the purse seller that keeps other people from buying online! That purse seller has broken the honesty of online sales and these people should STOP selling online until they are honest about their products!

Don’t worry, out of all my online transactions (Trust me, I shop online, A LOT), I’ve only experienced this issue a few times and an online seller (from MOFSD) actually said that they will refund me when I received a defected item. Now, that is what I call being honest and actually are responsible about selling items online.

The thing is, when we shop online, we don’t know if the items are going to be of good quality or not, we can only trust the online sellers’ words and description about the item.

Be honest-lah!

That is why, emmagem has come up with a Feedback Page (cannot tahan being cheated anymore). This is where online shoppers like myself, can read other people’s review about the online shop’s sales and feedback from their online shoppers! A feedback page by emmagem would be a third party thing where online shops have no control over only putting out the positive feedbacks and hiding the negative ones! If they have been treating their customers right, they will have no worries over their feedback! *If they have good feedback from their online shoppers, I’m sure that will bring in more sales!

To all online shop owners who are daring enough to take praises and criticism, please comment here with your email that you want a feedback page, and we will get back to you about how it goes about.

To all online shoppers, demand for feedbacks from your online shops, so that you know you are getting the right customer service, after all, as the saying goes, customers are always right!:)

Last 5 posts by karenmarie